PRIZE UNBOX

Privacy Policy

Last Updated: July 1, 2025

At Prize Unbox (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.prizeunbox.com (the “Site”) and our services. By using the Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information: Information that identifies you, such as:

• Name
• Email address
• Postal address (for shipping prizes)
• Device type used to access our site e.g. phone, personal computer
• Account login credentials

1.2. Non-Personal Information: Information that does not directly identify you, such as:

• Browser type, IP address, device information, and operating system
• Usage data (e.g., pages visited, spins completed, prizes selected)
• Cookies and similar tracking technologies

2. How We Collect Information

We collect information:

• When you register an account, deposit funds, spin the wheel, or select prize options.
• When you provide shipping details for prize delivery.
• Automatically through cookies, analytics tools, and server logs when you interact with the Site.
• When you contact us via email or customer support.

3. How We Use Your Information

We use your information to:

• Process spins, and prize fulfillment (including shipping).
• Manage your account and provide in-game credit.
• Communicate with you about your account, prizes, or promotions.
• Improve our Site and services through analytics and user feedback.
• Comply with legal obligations and prevent fraud or abuse.
• Send marketing emails (if you opt in; you may unsubscribe at any time).

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Third-Party Service Providers: Payment processors, shipping companies, and analytics providers who assist us in operating the Site and delivering services. These providers are contractually obligated to protect your information.
• Legal Authorities: When required by law, regulation, or legal process, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track usage, and deliver personalized content. You can manage cookie preferences through your browser settings, but disabling cookies may affect Site functionality.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes, unless a longer retention period is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications.
• Request data portability or restrict certain processing activities.

To exercise these rights, contact us at sales@prizeunbox.com. We will respond within the timeframes required by applicable law.

9. International Users

The Site is operated in New South Wales, Australia; If you access the Site from another country, your information may be transferred to and processed in Australia. By using the Site, you consent to this transfer.

10. Children’s Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on the Site with the “Last Updated” date. Continued use of the Site after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: sales@prizeunbox.com

Dispute and Refund Policy

Last Updated: July 1, 2025

At Prize Unbox (“we,” “us,” or “our”), we strive to ensure a fair and enjoyable experience on our website www.prizeunbox.com (the “Site”). This Dispute and Refund Policy outlines our procedures for handling disputes and refund requests related to deposits, spins, prizes, or other services. By using our Site, you agree to this policy.

1. General Policy

1.1. All deposits, fees, and transactions made on the Site are final and non-refundable, except as explicitly stated in this policy or as required by applicable law.

1.2. We encourage you to review your transactions carefully before completing them, as our services involve randomized outcomes (wheel spins) that guarantee a prize but not a specific item or value.

2. Refunds

2.1. Deposits and Spin Fees: Deposits and fees paid for spinning the wheel are non-refundable, as every spin results in a prize (either an item or in-game credit option).

2.2. Unauthorized Transactions: If you believe a transaction was unauthorized (e.g., due to fraud or a compromised account), you must contact us within 14 days or as soon as you are made aware of the transaction at sales@prizeunbox.com. We will investigate and, if verified, may issue a refund at our discretion.

2.3. Technical Errors: If a technical error on our Site prevents you from receiving a prize or in-game credit after a spin, we will investigate and, if confirmed, provide a refund or credit equivalent to the spin fee.

2.4. Prize Issues: If you choose to keep a prize and it arrives damaged, defective, or not as described, you must notify us within 7 days of delivery. We may offer a replacement, in-game credit, or, in rare cases, a refund, at our discretion.

2.5. Refunds, if approved, will be processed to the original payment method within 5 business days.

3. Disputes

3.1. If you have a concern about a deposit, spin, prize, or shipping, please contact our support team at sales@prizeunbox.com with:

• Your account details
• A description of the issue
• Any relevant evidence (e.g., screenshots, order confirmation)

3.2. We will review your dispute and respond within 3 business days. Our team may request additional information to resolve the issue.

3.3. If we cannot resolve the dispute to your satisfaction, you may pursue further action through the arbitration process outlined in our Terms and Conditions (Section 14).

4. Non-Refundable Scenarios

We do not offer refunds or cancellations for:

• Dissatisfaction with a prize’s type, value, or outcome, as all spins are random and guarantee a prize.
• In-game credit, as it has no cash value and cannot be redeemed for cash.
• Failure to provide accurate shipping information, resulting in undelivered prizes.
• Account termination due to violation of our Terms and Conditions.

5. Shipping Disputes

5.1. If you choose to keep a prize, we provide free shipping to eligible addresses (per our Terms and Conditions). If a prize is lost, delayed, or damaged during shipping, please contact us within 10 business days of the estimated delivery date.

5.2. We will work with our shipping partners to investigate and may offer a replacement, in-game credit, or other resolution at our discretion. We are not responsible for delays or losses caused by third-party shipping services or incorrect address information.

6. Chargebacks

6.1. Initiating a chargeback with your payment provider without first contacting us may result in account suspension or termination.

6.2. If you file a chargeback, we reserve the right to provide evidence to your payment provider to demonstrate that you received a prize or in-game credit as per our services.

7. Legal Requirements

If applicable law in your jurisdiction requires specific refund rights (e.g., a cooling-off period or consumer guarantees), we will comply with those obligations. Please contact us to discuss your rights.

8. Changes to This Policy

We may update this Dispute and Refund Policy from time to time. The updated policy will be posted on the Site with the “Last Updated” date.